Delete your data

Who this is for

Anyone who has written to us, through the website, by email or on WhatsApp, and anyone who has talked on WhatsApp with the assistant of a business that works with us.

How to ask

Email hola@yaqbot.com with the subject "Delete my data" and include:

• —The phone number (or WhatsApp name) you wrote from.
• —If you talked with a business's assistant, the name of that business.

If you only want the messages to stop

No need to wait: tell the assistant you don't want to be contacted again and it is recorded straight away, or block the number in WhatsApp.

What we delete

• —The conversation: your messages and the replies.
• —The photos, documents and voice notes you sent that we stored.
• —Your contact record and anything noted from the conversation.
• —Your details on any appointments the assistant booked for you.

What stays

• —If you asked us not to write to you again, we keep your number with that marker, and nothing else, so we never write to you again.
• —The copies Meta keeps under WhatsApp's own terms: that is up to Meta, not us.
• —The messages on your own phone.
• —What the law requires us to keep, such as invoices.

Timing

We confirm we have received your request and complete it within one month at most. Once it is done, we confirm it by replying to your email.

If you talked with a business's assistant

In those conversations the business is responsible for your data and we process it on its behalf. When your request reaches us, we pass it on to the business and act on its instructions. You can also ask the business directly.